This privacy policy explains what personal information IVA.tv collects, why we collect it, how we use it, and what your rights are under UK GDPR and the Data Protection Act 2018.
Plain-English summary#
- Browsing the site does not require giving us any personal information.
- The eligibility check asks for your debt total, income range, employment status and contact details. We use that information solely to assess whether an IVA could suit you, and — only if you tick the box to say yes — to pass you to a licensed debt-solution provider.
- We use cookies and basic analytics to understand how the site is used. You can disable these in your browser.
- We do not sell your information.
What we collect#
- Information you give us when you complete the eligibility form (debt total, income, employment status, name, email, phone number)
- Standard server logs (IP address, browser type, page URL, timestamp)
- Cookie identifiers from any analytics or advertising tools we use
Lawful basis#
- Legitimate interests for analytics and site security
- Consent for marketing or remarketing cookies (you opt in or decline via the cookie banner)
- Contract for processing eligibility-form data when you ask to be referred to a provider
How long we keep it#
- Server logs: 30 days
- Eligibility-form submissions: 12 months from submission
- Email correspondence: 24 months
Your rights#
You have the right to access, correct, delete, restrict or object to our processing of your personal information, and to withdraw consent at any time. To exercise any of these rights, email privacy@iva.tv.
Complaints#
If you are unhappy with how we have handled your data, you can complain to the UK Information Commissioner’s Office at ico.org.uk.
Data controller#
Registered company name and ICO registration number — to be confirmed
Changes to this policy#
We will update this page if we change how we handle personal information. The “last reviewed” date at the bottom shows when it was last updated.